Shipping Conditions

Shipping Conditions of Xyra.Swiss

 

Delivery Area:

Delivery exclusively within Switzerland and Liechtenstein.

 

Shipping Methods and Costs:

Standard Shipping (B-Post): free, standard selection

A-Post: costs depend on the weight of the products

Saturday Delivery: costs depend on the weight of the products

Express Delivery: fixed price, regardless of weight

Self-Collection: free of charge at Xyra.Swiss location

 

Shipping is carried out by external service providers.

 

Delivery Times:

Standard delivery time: usually 2–4 working days

Delivery times are non-binding guidelines and not guaranteed deadlines. Delays may occur, especially due to increased demand, supply bottlenecks, or external delays.

 

Partial Deliveries:

We reserve the right to send orders in partial deliveries if products are not available simultaneously.

 

Delivery Delays:

In the event of unforeseen delivery problems, e.g., due to force majeure or transport delays, the delivery time will be extended accordingly.

 

Refusal of Acceptance / Undeliverability:

Should the delivery not be accepted by the customer or if delivery fails due to reasons of undeliverability, all resulting costs will be charged to the customer.

 

Shipping Damage:

Obvious shipping damage must be reported to us immediately by email, no later than 24 hours after receipt of the goods.

Please include a description of the damage, the order number, and meaningful photos of the affected goods in the email, so that a replacement or refund can be processed.

 

Transfer of Risk:

The goods pass to the customer upon handover to the carrier.